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HELPING A BOARD CHOOSE THE RIGHT LEADER

Client’s Challenge:

This physician executive had decided that, after a successful career as CEO of a large healthcare system, he was ready to step down. Given the turbulence of today’s healthcare environment, and the complexity of the organization he was leading, he felt a strong sense of duty to ensure the right person was chosen to take over the reins.

Jane’s Solution:

Jane worked closely with the CEO to design a highly confidential Interview 360 process for potential internal candidates to give the CEO a better sense of their capabilities and how they were perceived by key stakeholders. Because the CEO had not announced his retirement to the Board or to the potential candidates, there was a significant amount of sensitivity around the engagement. Jane collaborated with the CEO to develop clear messaging around the process to mitigate the potential of triggering the rumor mill. She completed over 40 interviews and developed and delivered feedback reports for each candidate against a tight deadline to have the reports ready prior to the next Board meeting. Once the leader notified the Board of his impending retirement, the Board engaged Jane to present her findings to them during the candidate interviewing process and then to interview references for the top two candidates. Jane’s work became a key piece of the Board’s decision making process.